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Rcom incubators hatchers and brooders’

Agreement

Rcom Company’s customers who

purchased rcom incubator, brooders and

parts from other than this website, please

contact the place of purchase for your

inquiries.

Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.  Shipping Method: We ship UPS/ FedEx or USPS within the USA and other countries. Other countries, we ship by Express Mail Services (EMS), or Priority Mail or FedEX global or UPS international. To Mexico, we have a private carrier for shipping. Shipping to the USA usually will arrive within 2 to 6 days. Shipping to Canada is usually 4-7 days. Shipping to Mexico is within 4-10 days depends on the currier transportation schedule. Other countries we ship by either priority or EMS. EMS shipping is usually 3 -8 days to arrive. We also may use regular First Class airmail when shipping small parts. For certain countries you may email us your request of shipping carrier (EMS or UPS for example) and we will notify you if there would be any additional fee. Shipping Tracking: We will email you an online shipping tracking as soon as possible after we ship. We will also update your account with the tracking information as soon as possible. We may have some delay in updating your account with the shipping tracking. Please, note that it may take up to 24-48 hours for the online tracking to be updated by the courier. Shipping Fee: Some countries we do not ship and would refund and notify you if that is the case in your country. Australia and UK can email us to connect them with the local dealers. Shipping: We do our best to process your order and ship within 1 business day for most cases. Once we ship, we will email you an online tracking. However, due to increase demands, at time orders maybe delayed. We would notify you as soon as possible of any anticipated delays. Out of Stock, manufacturing and released date and Sold out: We try to daily to update our stock data and add new ones. However, sometime an item you ordered is actually sold out already. If this occur to you, we will notify you as soon as possible and if we already processed your payment, we will refund you 100% the amount. Please, accept our sincerest apology for any inconvenient that may have caused you. Returned Products are assessed a Shipping Fee: If you fail to receive your order or refuse to receive it after it is shipped, then you agree to pay all our shipping fees even if we shipped you “free” or at a discount shipping rates. However, returned orders will forfeit any free shipping and must compensate us for the paid shipping cost. Shipping Fee is not actual: We may calculate our shipping and handling fee (for orders that are not covered by the free shipping fee that is usually stated under the product description.) as an approximate. If you after ordering parts find the shipping is higher than you would anticipate, you can email us to cancel the order or email us to find if adding more items would still ship without an added shipping fee. We try to save our customers in every way possible so we all can enjoy the rcom products.

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